Notice:
Our upcoming “Fall Pet Fair” has been canceled due to inclement weather. We will notify you of the new date as soon as possible. Thank you for your patience, and stay safe!
Notice:
Our upcoming “Fall Pet Fair” has been canceled due to inclement weather. We will notify you of the new date as soon as possible. Thank you for your patience, and stay safe!
At the Humane Society of Oakville, Milton & Halton, transparency matters. Our policies reflect our values of compassion, accountability, and inclusion. Explore the summaries below, or download the full documents for details.
We’re committed to creating a safe, welcoming environment where differences are valued and everyone has access to the same opportunities.
We take concerns seriously and see them as opportunities to improve. Learn how complaints are received, reviewed, and resolved fairly and respectfully.
We’re dedicated to providing accessible services and facilities for all. Our Accessibility Plan outlines commitments, training, and customer service practices.
Protecting personal information is a priority. Our Privacy Policy explains how we collect, use, and safeguard donor, volunteer, and client information.
We’re committed to offering helpful respectful and consistent service. Our Customer Service Charter outlines what you can expect from us and how we work to support you with care. Your feedback helps us continue to improve.
We are continually improving the user experience for all visitors and applying accessibility best practices wherever possible.
If you use assistive technology and experience any difficulty accessing content on this site, please contact us at marketing@hsomh.ca. We will work with you to provide the information you need in an accessible format.
Accessibility is an ongoing effort, and we regularly review and update our site to maintain compliance and improve usability. We welcome feedback—if you have suggestions for making our site more accessible, please contact us at marketing@hsomh.ca.
